Investment

Currently, you can trade all securities listed on the Stock Exchange of Hong Kong (SEHK) through our Business e-Banking and Business Mobile Banking. (Excluding NASDAQ & iShares - USD trading)

Online trading allows you to get access to important trading information at a glance before user(s) makes an investment decision, e.g. your stock holdings, account balances and the latest stock price movement. It also allows you to place your order anytime, 24 hours a day.

If you have set up securities account under your Business Integrated Account, you can trade online immediately. If you have not set up your securities account yet, please send your request online through the "Account Activation" under "Other Related Services" Section of "Investment" in Hang Seng Business e-Banking / "Investment Account Activation" Screen under “Investment” section in Hang Seng Business Mobile Banking or visit our Business Banking Centre to open one. To trade RMB denominated products listed in HKEx, you must maintain a Securities account with a valid RMB saving / current account designated as the settlement account. To trade securities online, customers are required to use Mobile Security Key or Security Device for authentication.

Simply go to "Trading" page under "Securities". Click relevant order type trading page. Then enter order details by selecting buy or sell, inputting the stock code, price and quantity and specifying the expiry date.

You can place new orders at following times:

* After market close till end of pre-opening session on next trading day, new At-Auction limit order can be placed on stocks eligible for pre-opening session. During pre-opening session, at-auction limit and at-auction orders are only accepted for stocks eligible for pre-opening trading. During closing auction session, at-auction limit and at-auction orders are only accepted for stocks eligible for closing auction trading.

After you have entered and confirmed the order/ instruction details, we will send you an online acknowledgement with a reference number. This only represents acknowledgement of receipt of your order/ instruction by the Bank. There is no guarantee that your order will be executed or executed in a timely manner in the market. The Bank will try its best to process your order but it may NOT be performed due to fluctuations in stock price, insufficient market liquidity, system failure or any other event beyond the control of the Bank. Moreover, if you DO NOT receive an order reference number, please check whether your order has been accepted via the following channels to avoid duplicated orders.

• Hang Seng Business e-Banking and Hang Seng Business Mobile Banking ("Order Status" under "Securities")
  
• Designated branches
  

Please make sure that your settlement account has sufficient funds to settle your executed buy orders.

During the order placement process, the hold amount is calculated as follows:

Normal Order/At-Auction Limit Order:
Hold amount = Limit price x your specified quantity x 101%

Market Order/At-Auction Order:
During pre-opening session:
Hold amount = Previous closing price x your specified quantity x 115%

During continuous trading session:
Hold amount = (Ask price + 9 spreads) x your specified quantity

During closing auction session:
Hold amount = Last trade price x your specified quantity x 105%

On the execution date, when the purchase order is fully executed, the hold amount is calculated again based on the executed price x executed quantity plus brokerage fee and other charges such as stamp duty, accrued interest resulted from the purchase of bonds listed on SEHK (if applicable), etc.

On the T+2 settlement date, the deposit charge (if any) will be collected separately, while the brokerage rebate (if any) will be netted off from the settlement amount.

For at-auction orders, please note that the executed price (i.e. final IEP) isn't known at the time of order input and may not fall within or largely deviate from your expected price range, especially for orders executed in the pre-opening session. The hold amount of at-auction orders would depend on various factors and may vary from time to time according to the market conditions. The hold amount of at-auction orders may be much higher than that of other order types, and we reserves the right to determine the hold amount for at-auction orders without prior notice. 

The order status will show orders placed in the past 12 days.

We will send Primary Users an email to their "e-Message" -> "Important Mails" page in Hang Seng Business e-Banking on any execution result.

Primary Users can also check the execution details in the "Order Status" by clicking the corresponding "View" button of the order.

If Primary Users have enrolled to our e-Alert Services for Securities Order Notification Service, the execution results will also be sent to all enrolled Primary Users' email address and/or mobile phones in the form of a short message.

Please use order status enquiry function via Business e-Banking or Hang Seng Business Mobile Banking to check the updated status of your order for local securities. You can also use our e-Alert Service to get instant notification of your order execution results through SMS and email via your registered mobile phone and email address in Hang Seng Business e-Banking.

No personal phone calls will be given for orders placed via automated channels (i.e. Hang Seng Business e-Banking or Hang Seng Business Mobile Banking). You can use order status enquiry function to check the updated status of your order.

For all buy/sell orders placed via designated branches, no phone order confirmation will be conducted for wholly unexecuted orders (i.e. excluding fully executed and partially executed orders) after market closes or the order expiry date. For any "Good Till Date" Order, the Bank will endeavour to notify customers by personal phone call promptly after the order is executed (i.e. partially or fully executed) during the day. No extra phone calls will be given for the unexecuted portion of the order after the order expiry date.

No personal phone calls will be given for orders placed via automated channels (i.e. Hang Seng Business e-Banking or Hang Seng Business Mobile Banking). You can use order status enquiry function to check the updated status of your order.

For all "Good Till Date" Order placed via designated branches, the Bank will endeavour to notify customers by personal phone call promptly after the order is executed (i.e. partially or fully executed) during the day. No extra phone calls will be given for the unexecuted portion of the order after the order expiry date.

Yes, you can specify any buy price not lower than half of the ask price and sell price not higher than twice of the bid price. Starting from 4 August 2025, order with specified price outside 48 spreads would be monitored by our system and passed to Orion Trading Platform - Securities Market (OTP-C)once it falls within the acceptable range. 

Yes, the order price should follow the price spread pre-defined by HKEx. Different securities have different price spread, please refer to the second schedule of the Rules of the Exchange provided by HKEx for details (HKEX > Our Services > Rules > Overview > SEHK > Rules of the Exchange).

For example, according to the said second schedule, stock X and Y belong to the securities in Part A and Part B of the price spread table respectively. When the order price of stock X changes from below HKD 20.00 to above HKD 20.00, the

 applicable price spread will change from HKD 0.01 to HKD 0.02.

(for reference only)

Our securities system is ready for the OTP-C system. If the order type/ nature is supported by OTP-C, your securities order can be passed electronically and directly from us to SEHK. The order execution result will be returned from SEHK to us through the same electronic path directly. However, the time needed to update the execution result in our e-Banking system are affected by various factors, such as transaction volume, data transmission from/to OTP-C, etc.

In case of system disruption or there are cases where orders including amendment and cancellation requests cannot be handled by OTP-C, the orders will be processed manually by the Bank which could cause a delay in order execution. Exceptional orders which cannot be handled by OTP-C include but not limited to odd lots, executed market price better than order price, prices below HKD0.01, quantities over 3000 lots and orders related to stocks without a previous closing price etc.

The trading and clearing services (including Stock Connect Northbound Trading) will continue, please refer to HKEX website and announcements for details. If HKEX decides to close the Hong Kong securities markets under exceptional situation but SSE/SZSE remains open, we may reject new order placement and only accept order cancellation until SSE ⁄ SZSE market closes.

We reserve the right to amend the above operation from time to time.

Yes, you can specify an order expiry date. Please set your order expiry date from the list of dates provided under the "Good Till" function of Securities Trading page.

Yes.

Yes.

For example, you have placed an order to buy 3,000 shares of stock A at HKD8.00, and 2,000 shares of which have been bought successfully in the market:
Case 1 - Amend quantity: Now you want to buy 4,000 shares instead of 3,000 shares, you should amend the quantity and enter "4,000" as the required order quantity. The price remains unchanged.
Case 2 - Amend price: Now you want to buy at HKD8.50 for the remaining 1,000 shares instead of HKD8.00, you only need to amend the price and enter "8.50" as the required order price. The quantity remains unchanged.
Case 3 - Amend price and increase the quantity: Now you want to buy 5,000 shares instead of 3,000 shares and at the price of HKD8.50, you should amend both the price and the quantity. Enter "8.50" as the required price and "5,000" as the required total quantity. 

You can amend or cancel any outstanding order through various trading channels (Hang Seng Business e-Banking or designated branches) by providing the order reference number during the service hours of the channel used.

On your submission of the order amendment or cancellation instruction to the Bank, an acknowledgement page of your order instructions will be prompted. Given the market conditions and the time required to process, the acknowledgement only represents the receipt of your instruction by the Bank. It does not confirm that your instruction had been processed duly. You MUST check the "Order Status" for the updated order details and order status.

However, please note the following principles:

You can use the "Order Status" function to check your order status anytime.

Here are the explanation of the order status: 

Your order status information in the "Order Status" and "Amend/Cancel" pages will be refreshed at the pre-set time interval defined by the Bank from time to time (i.e. preset at 10 seconds under normal circumstances) when you press the "Update" button. In other words, the order status information in the said pages will not be refreshed if you press the "Update" button more than once within the determined time interval in these pages. Please note that the above system setup has no impact to the order execution.

Currently, IPO service is not supported on Hang Seng Business e-Banking and Hang Seng Business Mobile Banking. You may place IPO order through designated branches. For details, please contact your relationship managers or Business Partner Direct at (852) 2198 8000.

Currently, overseas securities trading can only be traded through designated channels. For details, please contact your relationship managers or Business Partner Direct at (852) 2198 8000.

You can use the Transfer button in "My Buying Power" or "My HKD Account Balance" under Trading to do the transfer anytime.

Market order is an order which client does not set a limit price. Such order will be executed at prevailing market at time of execution. The execution price may deviate from client's expected price at time of order placing especially at the beginning of morning and afternoon trading sessions as many accumulated pre-market opening orders have to be handled.

We will only submit your Market Order to the market (i.e. The Stock Exchange of Hong Kong ("SEHK")) with one try only for auto-matching and execution by matching it up to 10 best price queues at SEHK (i.e. the prevailing best queue and up to the 10th queue at 9 spreads away at the time when the market order is processed by the Bank) and up to a maximum of 20 spreads from the prevailing nominal price (as the case may be). Any unfilled quantity of your market order as a result of the above mechanism will be automatically cancelled immediately.

Examples (for illustration only):
Customer has placed a market order to sell of 500,000 shares of Stock XYZ.

Assume that the prevailing nominal price is HKD5 with price spread of HKD0.01.

Under the condition that the Bank will match the market order up to a maximum of 20 spreads, the Bank will only execute the order when the price is HKD4.80 or above.

Scenario 1:

The market order is fully executed by selling all 500,000 shares in the 10 best price queues.

Scenario 2:

Under the above market situation, the Bank will execute the market order by selling 380,000 shares in the 10 price queues. The unfilled quantity of the order (120,000 shares) will be automatically cancelled. If customer would like to sell the remaining quantity, he will need to place another order.

Scenario 3:
The bid price is far away from the nominal price.

Under the above market situation, the Bank will execute the market order up to a maximum of 20 spreads (i.e. execute the order when the price is HKD4.80 or above) by selling 250,000 shares in the 10 price queues. The unfilled quantity of the order (250,000 shares) will be automatically cancelled. If customer would like to sell the remaining quantity, he will need to place another order.

Any unfilled quantity of your market order will be automatically cancelled immediately and will not be queued in the market. You may place another order as you wish.

You are advised to use the "order status enquiry function" to check the order status of your market order via Hang Seng Business e-Banking or Hang Seng Business Mobile Banking to see if your market order has been fully executed, partially executed or cancelled.

And, we will send Primary Users, who have placed orders, an email to their "e-Message"=> "Important Mails" page on any execution result for securities orders placed via Hang Seng Business e-Banking. If the Primary Users have enrolled our e-Alert Services for Securities Order Notification, the execution results will also be sent to all enrolled Primary Users' registered mobile phone and email address in Hang Seng Business e-Banking.

No. Only "One Day Order" for "Market Order" is available.

Similar to "Normal Limit Order", only odd lot sell orders will be accepted.

Customers can place the order via Hang Seng Business e-Banking, Hang Seng Business Mobile Banking or designated branches.

The Bank may in its absolute discretion execute the purchase order in whole or in part. Customer must settle any resulting overdraft in the settlement account before T+2. The Bank reserves the right to sell the related securities to setoff the overdraft.

Stop Loss Order is a sell instruction to preset the selling price range, i.e. Stop Loss Price and Lowest Selling Price, for specific securities in your portfolio. Once the current nominal price of the securities hits or lower than your pre-defined Stop Loss Price, your sell order will be placed to market at the prevailing market price. The Bank will try its best to process your order but it may NOT be performed due to fluctuation in stock price, insufficient market liquidity, system failure and any event beyond the control of the Bank. The order may be fully executed, partially executed or even unexecuted. The executed price may also be BETTER, EQUAL TO OR WORSE THAN your specified Stop Loss Price but not lower than your Lowest Selling Price. Once the Stop Loss Order is triggered, regardless of the final execution result at the end of the trading day, the order will be lapsed and cancelled and will not be carried forward to next trading day.

The acceptance range for Stop Loss Price is defined within 11 spreads and 50 spreads (The Bank reserves the right to change the acceptance range for Stop Loss Price without notice) away from current Nominal Price but it must not be lower than HKD0.01. The Lowest Selling Price can be Lower Than or Equal To the Stop Loss Price but it cannot be lower than HKD0.01. Based on the above arrangement, we do not accept any Stop Loss Order if the current nominal price of such stock is lower than HKD0.02.

The Bank reserves the right to change the acceptance range for Stop Loss Price without notice.

If the order is not executed even at the Lowest Selling Price, such Stop Loss Order will be treated as a Normal Limit Order at the Lowest Selling Price and will be placed to the market for queuing. Once the Stop Loss Order is triggered, regardless of the final execution result at the end of the trading day, the order will be lapsed and cancelled and will not be carried forward to next trading day.

Please refer to the Diagram as below:

To amend Stop Loss Order which is pending for execution, please cancel the order first. Upon the cancellation is duly handled, then place a new order again. Only the outstanding Stop Loss Order can be cancelled. 

Yes. Our securities trading system will check the stock price of the Stop Loss Order continuously and transmit them to OTP-C trading system in straight-through mode in ascending order input time. However, if the relevant stock has NO BID, such Stop Loss Order will be handled manually.

No. The Stop Loss Order is not applicable to pre-opening session. But Final Indicative Equilibrium Price (IEP) will be treated as the Nominal Price when market open, therefore the Final IEP (if any), will be used to check against the Stop Loss Price. In case, the Final IEP falls at or below your Stop Loss Price, the Stop Loss Order will be placed to market after the morning trading session starts.

Yes. You can choose an expiry date for your Stop Loss Order from the list of days provided. Please note that once your Stop Loss Order is triggered regardless of the final execution result, the order will be lapsed and cancelled and will NOT be carried forward to next trading day.

If your Stop Loss Order is placed through our Business e-Banking or Business Mobile Banking, subject to the final execution result, we will send the Primary Users, who have placed orders, one of the following emails to their "e-Message"=> "Important Mails" page in Hang Seng Business e-Banking: (i) Order Fully Executed indicates the Stop Loss Order is fully executed. (ii) Partially Executed / Rest Expired indicates the Stop Loss Order, no matter it is a multiple day order or not, is partially executed, the remaining quantity is cancelled and will not be carried forward to next trading day. (iii) Order Unexecuted indicates the Stop Loss Order, no matter it is a multiple day order or not, is unexecuted and cancelled and will not be carried forward to next trading day.

If Primary Users have enrolled to oure-Alert Services for Securities Order Notification, subject to the final execution result, all enrolled Primary Users will receive our following SMS messages / emails:

SMS Messages
(i) Hang Seng: Sold <Sold Quantity> <Stock Code>
Exec Price: <StockPrice>
Total Sold Qty: <Total Sold Quantity>
O/S Qty: 0
Ref: <Reference Number>
Indicates the Stop Loss Order is fully executed.

(ii) Hang Seng: Sold <Sold Quantity> <Stock Code>
Exec Price: <StockPrice>
Total Sold Qty: <Total Sold Quantity>
O/S Qty: <Outstanding Quantity>
Ref: <Reference Number>
Indicates the Stop Loss Order, no matter it is a multiple day order or not, is partially executed, the remaining quantity is cancelled and will not be carried forward to next trading day.

(iii) Hang Seng: Unexecuted Sell <Order Quantity> <Stock Code>, order cancelled.
Ref: <Reference Number>
Indicates the Stop Loss Order, no matter it is a multiple day order or not, is unexecuted and cancelled and will not be carried forward to next trading day.

E-Mails

(i) Dear Customer,

Thank you for using Hang Seng securities services. The following securities order status has been updated. Please log in to Hang Seng Business e-Banking (Desktop version) or Hang Seng Business Mobile Banking (For Hong Kong Stocks Only) and view "Order Status" under "Securities" to check the latest detail status of your order:

Action: <<<Action>>> 

Quantity: <<<Sold Quantity>>>Shares

Stock Code: <<<StockCode>>>

Executed Price: <<<CCY>><<<Stock Price>>>

Total Purchased or Sold Quantity: Total <<<Action>>> <<<Total Quantity>>> Shares

Outstanding Purchase or Sell Quantity: Outstanding <<<Action>>> <<<Outstanding Quantity>>> Shares

Reference Number: <<<OrderRef>>>

Indicates the Stop Loss Order is fully/partially executed.

(ii)Dear Customer,

Thank you for using Hang Seng securities services. The following securities order status has been updated. Please log in to Hang Seng Business e-Banking (Desktop version) or Hang Seng Business Mobile Banking (For Hong Kong Stocks Only) and view "Order Status" under "Securities" to check the latest detail status of your order:

Action: <<<Action>>>

Quantity: < Sold Quantity>>> Shares

Stock Code: <<<StockCode>>>

Executed Price: <<<CCY>>><<<Stock Price>>>

Total Purchased or Sold Quantity: Total <<<Action>>> <<<Total Quantity>>> Shares

Unexecuted Purchase or Sell Quantity: Unexecuted <<<Action>>> <<<Outstanding Quantity>>> Shares

Order Reference Number: <<<OrderRef>>>

Indicates the Stop Loss Order, no matter it is a multiple day order or not, is partially executed, the remaining quantity is cancelled and will not be carried forward to next trading day.

(iii) Dear Customer,

Thank you for using Hang Seng securities services. The following securities order status has been updated. Please log in to Hang Seng Business e-Banking (Desktop version) or Hang Seng Business Mobile Banking (For Hong Kong Stocks Only) and view "Order Status" under "Securities" to check the latest detail status of your order:

Unexecuted Purchase or Sell Quantity: Unexecuted <Action>>> <<<Outstanding Quantity>>> Shares

Stock Code: <<<StockCode>>>

Order Reference Number: <<<OrderRef>>>

Remark: Order Cancelled. 

Indicates the Stop Loss Order, no matter it is a multiple day order or not, is unexecuted and cancelled and will not be carried forward to next trading day.

You can also check your order status of Stop Loss Order via the following channels:

• Hang Seng Business e-Banking and Hang Seng Business Mobile Banking ("Order Status" under "Securities")
  
• Designated branches
  

Our securities trading system will check the stock price of the Stop Loss Order continuously and transmit them to OTP-C trading system in straight-through mode in ascending order input time. However, if the relevant stock has NO BID, such Stop Loss Order will be handled manually.

No. Only board lot quantity will be accepted.

Please call our Customer Service Representatives on (852) 2198 8000 for any Stop Loss Order enquiries.

HKEx system rejects the order price of at-auction limit which deviates 9 times or more from the previous closing price or the nominal price or final IEP(as the case may be), if available. In this case, the Bank will not process your order and your order will become unexecuted.

In addition, HKEX has imposed a price limit on At-Auction limit orders during pre-opening session. For stocks with previous closing price, during Order Input Period, the upper/lower price will be ±15% of previous closing price. During No Cancellation Period and Random Matching Period, the upper price for buy is the highest bid at 9:15 or the lowest ask at 9:15 (whichever is higher) while the lower price for buy is -15% of previous closing price. The lower price for sell is the lowest ask at 9:15 or the highest bid at 9:15 (whichever is lower) while the upper price for sell is +15% of previous closing price. For stocks without previous closing price (e.g. IPO stocks or stocks resuming from trading suspension), during Order Input Period, there will be no upper/lower price limit (but the existing 9-times price limit will also applicable to POS). During No Cancellation Period and Random Matching Period, the upper price for buy is the highest bid at 9:15 or the lowest ask at 9:15 (whichever is higher) while there is no lower price limit. The lower price for sell is the lowest ask at 9:15 or the highest bid at 9:15 (whichever is lower) while there is no upper price limit.

Also, HKEX has imposed a price limit on At-auction Limit Order during Closing Auction Session. During Order Input Period, the upper/lower price will be ±5% of the Reference Price. During No Cancellation Period and Random Closing Period, the upper/lower price will be the highest bid price and lowest ask price. Please check the status of your instruction via the "Order Status" page. You can place another new at-auction limit order if you need to. The Bank reserves the right to amend the above operation from time to time without prior notice.

As the Pre-opening Session is closed, our system will not place the at-auction limit orders to the market. You can cancel the at-auction limit order and re-capture a new order.

During the Pre-opening Session, if the stock status is suspended, HKEx will cancel all at-auction limit orders placed in the market at 09:20 am. So your order status will be changed to unexecuted. If you still want to trade this stock after its trading is resumed on that day, you can re-capture a new order.

The following types of orders on stocks eligible for pre-opening session will be processed by the Bank in the pre-opening session:

1. At-Auction Limit Orders received by the Bank after market close till start of pre-opening session on next trading day; and the order comply with relevant Exchange rule (e.g. within HKEX's permissible price range)
2. New At-auction Orders and At-auction Limit Orders received by the Bank during the pre-opening session.

The following types of orders on stocks eligible for closing auction will be processed by the Bank in the closing auction session:

1. New At-auction Orders and At-auction Limit Orders received by the Bank during the closing auction session.
2. Orders queuing in OTP-C trading system during continuous trading session and still pending for execution when closing auction session begins, and carried forward by HKEX automatically to closing auction session.

For an order that does not comply with relevant Exchange rule, the order status will change from "Pending Dealing" to "Unexecuted". You can check the updated status of your order in the "Order Status". The Bank will notify the Primary Users by means of an email sent to "e-Message" - "Important Mail" in Business e-Banking. If the Primary Users have enrolled to our e-Alert Services for Securities Order Notification, the Primary Users will also receive related SMS and/or email.

If your order is not queuing in OTP-C trading system, the Bank will, at its best effort, update the order status from "Pending Dealing" to "Suspended. Resume on Next Trade Day" (not yet expired orders) or "Unexecuted" or "Partial Executed" (expired orders) when the continuous trading session ends.
If you are not sure whether your order has been carried forward to the closing auction session, you can consider canceling it and placing a new At-auction Order or At-auction Limit Order if you intend to trade in the closing auction session.

No. Please note from 27 Sep 2020, the Bank will only accept today expired At-Auction Limit order before market close and the Bank will accept next trade day expired At-Auction Limit order after market close. Only today expired At-Auction order is accepted.

No. Odd lot orders will not be accepted in the pre-opening session and closing auction session. In case of an order with both board and odd lots is carried forward to the closing auction session, once the board lot is executed in the closing auction session, the remaining odd lot will be cancelled for the order that is expired on the same day or will be processed in the next continuous trading session for multiple-day order.

With effect from 11-May-2020, the VCM for the securities market will cover all Hang Seng Composite LargeCap, MidCap, SmallCap Indexes (HSCI) constituent stocks (VCM securities) and is applicable to board lot order input during the Continuous Trading Session from 9:45am - 12:00 noon* and 1:15pm - 3:45pm. The VCM is triggered for the constituent stocks price of HSCI LargeCap ±10%, HSCI MidCap ±15%, HSCI SmallCap ±20% away from the last traded price 5-minute ago (reference price) and a 5-minute cooling-off period will start. During the 5-minute cooling-off period, the VCM security can continue trading but will only be allowed to trade within a fixed price band (HSCI LargeCap ±10%, HSCI MidCap ±15%, HSCI SmallCap ±20% from the reference price), i.e. buy order at or below upper price limit and sell order at or above lower price limit. In addition, OTP-C will cancel the existing high price buy orders (i.e. those with buy price > upper price limit) and the existing low price sell orders (i.e. those with sell price < lower price limit) that queued in the order queue before the cooling-off period. For more details of VCM, please visit HKEX website.

Please note that an order may NOT be performed due to order price outside the permissible price band during the cooling-off period, fluctuation in stock price, insufficient market liquidity etc.

For order being rejected by OTP-C during cooling-off period, the order status may change from 'Pending' to:

• 'Suspended. Resume on Next Trade Day' (if the order is not yet expired); or
• 'Partial Executed' or 'Unexecuted' (if the order is expired in the same day)

You can check the updated status of your order in the "Order Status". If needed, you can consider canceling the order and placing a new order.

*Till 11:45am for half trading day 

The single tranche multiple counter trading model allows the same listed company / Exchange Traded Fund (ETF) to issue multiple tranches of shares/units, trading at different currency counters including HKD, RMB and USD counters with different stock codes for trading at HKEX. All shares/ETFs from the multiple tranches are of the same class with identical shareholders'/unit holders' rights. A single tranche multiple counter arrangement will come into effect in the first half of 2025 to enhance the settlement arrangement for multi-counter eligible securities. In respect of the same multi-counter eligible security, trades of different currency counters will only be reflected under one currency counter which will be designated as the domain settlement counter. For details, please refer to the website of Hong Kong Exchanges and Clearing Ltd. 

For the same security (including a stock or ETF) which can be traded at different currency counters, our arrangement is that inter-counter transfer is required to be completed first. Customers may request the Bank to conduct inter-counter transfer by giving instructions to any one of the business banking centres or your designated relationship manager; the processing time is not less than 2 trading days from the date of receipt of instructions a fee may apply.
Upon the completion of the inter-counter transfer where the HKD shares are transferred to the RMB counter, customers may then sell their transferred shares in the RMB counter. The arrangement is also applicable to shares of ETF traded in the HKD/RMB counters. 

Customers' inter-counter transfer request on multi-counter eligible securities will be rejected by the Bank under the following circumstances:

1. Upon receipt of customer's inter-counter transfer request, the Bank will process the transfer request on the next trading day. If there are insufficient settled shares/ETFs held in the designated securities account of the customer when the Bank is processing the shares/ETFs transfer, the request will be rejected immediately.

Customers do not designate a valid RMB saving/ current account as settlement account for their securities account with the Bank (only applicable for transfer request from HKD-traded shares/ETFs to RMB-traded shares/ETFs).

In general, for trades of the same stock under different currency counters, the Bank issues separate contract notes in respect of each trading counter (based on stock code) and the securities services charges (including trade-related charges, deposit fee, nominee services & corporate action charges) are calculated on per trading counter (stock code) basis. 

With the enhancement of settlement arrangement for multi-counter eligible securities listed and traded in Hong Kong by adopting of a single tranche multiple counter arrangement, if the corporate action event involves scrip dividend, the Bank will consolidate your holdings of the same stock across all currency counters for calculation and issue one advice.
If the corporate action event involves bonus shares or stock consolidation, the calculation is first conducted by the Bank on a per counter basis, then with adjustment (if any) to the entitlement under the designated domain counter of that stock taking into account the total number of your holdings of the same stock across all currency counters. With reference to the customer's holding, such adjustment (if any) will be made to the entitlement in the relevant counter according to this sequence: Domain counter (usually HKD counter) > RMB counter > USD counter.
If the corporate action event involves cash dividend distribution, the entitlement will be calculated on per trading currency counter (stock code) basis, and the Bank's relevant securities service charges (subject to minimum charge) are calculated on per trading currency counter (stock code) basis.
The above arrangement is also applicable to shares of ETFs traded in the HKD/RMB/USD counters.

You can use the "Settled Transactions" function to enquire past transactions of up to the past 60 calendar days.

Yes, once an order is executed, the stock balance in the stock holdings screen will be updated immediately.

You are eligible for this function if you hold a Securities sub-account under Hang Seng Integrated Business Solution Account and/or a standalone securities account with an account number ending in "085". 
 
For enquiries on account types, please contact our 24-hour Business Partner Direct at (852) 2198 8000.

The average purchase price for all holdings purchased on or before 17/4/2026 will be set to the closing price on 17/4/2026. Any average purchase price previously entered manually in Business e-Banking via desktop will be superseded.

System will automatically update the average purchase price and the unrealized profit and loss upon each relevant transaction for holdings purchased on or after that day.

Customer can also modify the average purchase price at any time as needed.

Currently, we offer real-time quote and quote meter services.

HK Stocks:

For stocks eligible for both pre-opening and closing auction, stock quote enquiry on HK stocks trading day which is from market open of each trading session to 15 minutes after market close of each trading session, will be counted as real-time quotes. That is, on normal trading day, stock quotes for Exchange-Traded Funds traded under the Pilot Programme between 09:00 and 16:25*, and stock quotes for other products from 09:00 to 12:15 and from 13:00 to 16:25*, will be counted as real-time quotes. On half trading day, all stock quotes from 09:00 to 12:25* will be counted as real-time quotes.

For stocks not eligible for pre-opening session, follow the logic of stocks eligible for pre-opening and closing auction, but stock quote enquiry before first continuous trading session on HK stocks trading day will not be counted as real-time quotes. That is, stock quotes before 09:30 will not be counted as real-time quotes.

For stocks not eligible for closing auction, follow the logic of stocks eligible for pre-opening and closing auction, but there will be no closing auction session and stock quote enquiry within 16 minutes after last continuous trading session on HK stocks trading day, will be counted as real-time quotes. That is, on normal trading day, stock quotes after 16:00 and before 16:16 will be counted as real-time quotes. On half trading day, stock quotes after 12:00 and before 12:16 will be counted as real-time quotes.

You can obtain the latest list of stocks eligible for pre-opening session and closing auction via HKEX's website at http://www.hkex.com.hk. In case of trading interruption due to severe weather in HKEX, stock quotes within 15 minutes after market close of last trading session will be counted as real-time quotes.

* Subject to the exact market close time of the day which is a random closing of anytime between 16:08 and 16:10 for a normal trading day (12:08 and 12:10 for a half trading day) as determined by HKEX system.

A Shares:
According to Shanghai Stock Exchange, stock quote enquiry on trading day on A shares listed in its exchange which is from market open of continuous auction trading session to 15 minutes after market close of continuous auction trading session, will be counted into real-time quotes usage. For Shenzhen Stock Exchange, real-time quotes usage on A shares listed its exchange will be counted from market open of continuous auction trading session to 15 minutes after morning session, and from market open of the afternoon session to 15 minutes after end of closing call auction.

(Due to differences in public holidays between Hong Kong and Mainland, customers should note that regardless of Northbound Trading service opens or not, all stock quotes enquiry on A shares trading day will be counted as real-time quotes according to the fee liable time period stated above.)

We currently offer unlimited free real-time quote service for HK stocks and A shares. No fees will be charged.

CBBC Supermarket (CBBC) are structured products or derivative products that track the performance of an underlying asset (or assets). They are issued either as Bull or Bear contracts, allowing investors to take bullish (Bull Contract) or bearish (Bear Contract) positions on the underlying asset with a relatively small capital outlay.

CBBC expire at a fixed date. However, during their life, they may be called immediately by the issuers if the price of the underlying asset reaches a given level, known as the Call Price, before expiry. The Call Price is lower than the Spot Price at the time of issue for a Bull Contract whereas the Call Price is higher than the Spot Price at the time of issue for a Bear Contract.

There are two categories of CBBC: those with no residual value (N) and those with a possibility of residual value (R). Once the price of the underlying asset of a CBBC reaches the Call Price, a category N CBBC becomes worthless while a category R CBBC may still be entitled to a residual payment from the issuer.

Once the price the underlying asset of a CBBC reaches, falls below (for Bull Contract) or rises above (for Bear Contract) the Call Price, a category R CBBC may receive a residual payment from the issuer. The residual payment is based on the minimum (for Bull Contract) or maximum trade price (for Bear Contract) of the underlying asset during the period between the occurrence of the Mandatory Call Event and the end of the next trading session, subject to the final announcement by the issuer in respect of its actual payout. In cases where the minimum price of the underlying asset of a Bull Contract reaches or falls below the Strike Price, or the maximum price of the underlying asset of a Bear Contract reaches or exceeds the Strike Price, there will not be any residual payment.

A CBBC is generally issued at a price that represents the difference between the Spot Price of the underlying asset and the Strike Price of the CBBC, plus a small premium (which is usually the funding cost). The Strike Price can be equal to the Call Price or lower (for a Bull CBBC)/higher (for a Bear CBBC) than the Call Price. The following example illustrates how a Bull CBBC works:

Example: Category N Bull Contract (Without Residual Value)	Example: Category R Bull Contract (With Residual Value)
At the Time of Issuance Underlying asset Stock X Spot Price $110 Strike Price (fixed at issue) $90 Call Price (fixed at issue) $90 Funding costs $7.2 Contract entitlement 100 : 1 Expiry 12 months Theoretical price of Bull Contract at issue = (Spot - Strike + Funding costs) / Contract Entitlement = ($110 - $90 + $7.2) / 100 $0.272 Value of one board lot (10,000 shares) = $0.272 x 10,000 shares $2,720	At the Time of Issuance Underlying asset Stock X Spot Price $110 Strike Price (fixed at issue) $90 Call Price (fixed at issue) $95 Funding costs $7.2 Contract entitlement 100 : 1 Expiry 12 months Theoretical price of Bull Contract at issue = (Spot - Strike + Funding costs) / Contract Entitlement = ($110 - $90 + $7.2) / 100 $0.272 Value of one board lot (10,000 shares) = $0.272 x 10,000 shares $2,720
If Spot Price falls to $95 The Contract is still traded in the market as the call price has not yet been reached.	If Spot Price falls to $95 Reach the Call Price Mandatory Call Event occurs   The Bull Contract is knocked out and trading is terminated     Residual value of the Bull Contract at Call = (Minimum Price* - Strike Price)/Contract Entitlement = ($92 - $90)/100 $0.02 Value of one board lot: $200 * Minimum trade price of underlying asset during the period between occurrence of the Mandatory Call Event and the end of the next trading session (there are two trading sessions on each trading day: morning and afternoon); assumed to be $92 for this illustration. In cases where the Minimum Price falls to or below the Strike Price, there will not be any residual value.
If Spot Price falls to $90 Reach the Call Price Mandatory Call Event occurs The Bull Contract is knocked out and trading is terminated The Bull Contract becomes worthless	If Spot Price falls to $90 Not applicable
If not called before expiry At expiry, Closing Price of Stock X $130   Theoretical value of Bull Contract at expiry = (Closing Price - Strike Price)/Contract Entitlement = ($130 - $90)/100 $0.4 Value of one board lot (10,000 shares) = $0.4 x 10,000 shares $4,000 In this case, Investor will receive $4,000 in cash.	If not called before expiry (as in Category N Bull Contract example) At expiry, Closing Price of Stock X $130   Theoretical value of Bull Contract at expiry = (Closing Price - Strike Price)/Contract Entitlement = ($130 - $90)/100 $0.4 Value of one board lot (10,000 shares) = $0.4 x 10,000 shares $4,000 In this case, Investor will receive $4,000 in cash.

No. The HKEx only accepts board lot trading on CBBC for both buy and sell orders. While other trading arrangement is the same as that for listed shares.

CBBC will be called immediately when the price of the underlying asset reaches a pre-determined level known as the Call Price before the expiration date ("Mandatory Call Event"). The issuer of the CBBC informs HKEx about the Mandatory Call Event and the call time, and the HKEx suspends the trading of that CBBC on behalf of the issuer. There may be a possible time delay between the Mandatory Call Event and the suspension of the trading of the CBBC. In such case, any CBBC trades executed after the exact Mandatory Call Event time will be cancelled. We can only inform customers of the latest order status upon receipt of final confirmation from the HKEx. The status of orders received after the Mandatory Call Event will thus change from "executed" to "unexecuted". At the same time, for a CBBC buy order, the buying amount which is earmarked for settlement purpose will then be released immediately.

We can only inform you of the latest order status from "executed" to "unexecuted" upon receipt of final confirmation from the HKEx. If you place your order through electronic channels such as internet and automated hotline, you MUST check your final status in Order Status through the specific electronic channels: - after 8 pm in respect of CBBC linked to locally listed stocks / local index
- after 2 pm the next working day in respect of CBBC linked to foreign stocks / index

If you place your order through the operator-assisted hotline, we will call you in case of a revoked order. You can also enquire through internet and automated hotline during the above mentioned timing.

The receivable funds from the revoked CBBC sell order will be cancelled as well. In the event that there is any outstanding buy order using these receivable funds, you must settle any resulting overdraft in the settlement account with enough funds before T+2 to avoid unauthorized overdraft. The Bank reserves the right to sell the related securities to offset any unauthorized overdraft.

No. Only those quantities executed after the Mandatory Call Event time will be revoked. Quantities executed before the Mandatory Call Event time will be settled as usual on T+2.

The charges for trading CBBC is the same as that for local securities trading. Apart from the purchase amount, you may also need to pay brokerage fees and third-party transaction charges such as stamp duty, SFC transaction levy, trading fee, etc. For details, please refer to the Securities Services Charges.

* Based on the minimum (Bull Contract) or maximum trade price (Bear Contract) of the underlying asset during the period between the occurrence of the Mandatory Call Event and the end of the next trading session, subject to the final announcement by the issuer.

Issuer will pay the settlement amount via HKSCC after the 2 working days after the expiry date. Upon receipt of the settlement amount (e.g. if the expiry date is on Monday, the settlement amount will be paid on Wednesday via HKSCC, provided that such days are not holidays), the Bank will deposit the relevant amount to your specified deposit account.

The online securities services are only available to the registered Primary User(s) of customers who have securities account(s).

If no securities account has been set up yet, please contact your relationship managers or Business Partner Direct at 2198 8000.

To register the online securities services, please click here to download the "Business e-Banking Services Amendment/Termination Form", select "Trading/Subscription of Securities, Investment Funds, and their Related Structured Investment Products" in "Company Portfolio" section, complete the form, and return it to the Bank.

The enrollment of online securities services ONLY allows the enrolled Primary Users to trade through Hang Seng Business e-Banking Services. There is no impact on the existing user status of trading through other channels.

The online securities services use sole authorization setting, which only allows any one of the registered Primary User(s) to operate the securities account singly via Hang Seng Business e-Banking Services.

No, only the registered Primary User(s) is allowed to access the online securities services.

No, the securities trading limit for securities accounts cannot be specified, and there is no maximum daily limit applied to the transactions of securities accounts.

No, the registered Primary User(s) can ONLY place order for the securities account of the applicant company.

To comply with the Italian FTT law, with effect from 1 March 2013, customers who trade shares issued by Italian resident companies which listed on The Stock Exchange of Hong Kong Limited (e.g. Prada S.p.A. (Stock Code: 1913) via our Bank are required to pay for the Italian FTT. The tax rate is currently 0.1% in respect of shares listed on the Stock Exchange of Hong Kong Limited and settled in 2014 and onwards.

Italian FTT is calculated based on daily net increase of customer's beneficial holding of the same share at account level on each settlement day x weighted average purchase price x 0.1%. Example: Customer buy/sell the same shares “A” which is issued by Italian resident company on the same day via the same securities account:

• Buy 500 shares – Purchase price HKD50.00
• Buy 200 shares – Purchase price HKD55.00
• Sell 400 shares – Sell price HKD50.00

Calculation Method

Net buy quantity is 300 shares (Buy 700shares – Sell 400shares)

Weighted average purchase price is ((500x50)+(200x55)/700 = HKD51.43

Amount of Italian FTT payable is: 300shares x HKD51.43 x 0.1% = HKD15.43

The above tax rate and calculation method etc. of Italian FTT may be subject to changes or further clarification on the Italian FTT law. Such third party costs, fees and charges are subject to change without prior notice and will be determined by the Bank.

Due to uncertainties in the implementation and application of the Italian FTT law on derivative transactions (effective from 1 September 2013), the bank with immediate effect will not accept any purchase/sell or transfer-in instruction for derivatives (e.g. Warrants, CBBCs etc) which are linked to shares issued by Italian resident companies.