Frequently Asked Questions
Hang Seng's B E R I is a virtual assistant, it is an application, making use of Artificial Intelligence and programming, to provide banking information. B E R I is able to provide information in response to simple complete sentence questions about Account Opening, Bank Accounts, Cash Management and Service Channels
2. What is artificial intelligence natural language processing? How can B E R I understand my enquiries?
Natural Language Processing is a field of Artificial Intelligence, which “teaches” computer to understand human languages, so as to provide the most relevant information in response to your questions. B E R I will become “smarter”, when more people get to talk to B E R I. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely.
You can click "Chat with B E R I now" button on hangseng.com/business on the selected pages and Hang Seng Business Mobile Application, and talk to B E R I upon reading the Important Notice.
B E R I is good at interpreting simple complete sentences. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely. B E R I supports Traditional Chinese, Simplified Chinese and English. B E R I can also understand Cantonese (written and verbal), bilingual complete sentences. For example: 有咩account 岩我?
Every conversation between you and B E R I is assigned with a reference number, and you can seek our customer service agents’ assistance with the reference number. If you want to keep the conversation history for reference, you may print the conversation history out when talking to B E R I, or you can talk to B E R I again to acquire the latest information.