Frequently Asked Questions
Hang Seng's B E R I is a virtual assistant, it is an application, making use of Artificial Intelligence and programming, to provide banking information. B E R I is able to provide information in response to simple complete sentence questions about Account Opening, Bank Accounts, Cash Management and Service Channels
2. What is artificial intelligence natural language processing? How can B E R I understand my enquiries?
Natural Language Processing is a field of Artificial Intelligence, which “teaches” computer to understand human languages, so as to provide the most relevant information in response to your questions. B E R I will become “smarter”, when more people get to talk to B E R I. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely.
B E R I is good at interpreting simple complete sentences. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely. B E R I supports Traditional Chinese, Simplified Chinese and English. B E R I can also understand Cantonese (written and verbal), bilingual complete sentences. For example: 有咩account 岩我?
The conversation content and instruction details between the you and the B E R I are retained by the Bank for 12 months.You may retrieve the last 5 conversation history you had with the B E R I after logging into Hang Seng Business e-Banking within 12 months from the conversation date. Every conversation between you and B E R I is assigned with a reference number, and you can also seek our customer service agents’ assistance with the reference number.
If you would like to retrieve further conversation history held during the past 12 months, the Customer may contact our Customer Service Representatives' hotline at 2198 8000.