Virtual Assistant B E R I

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Talk to B E R I - the Hang Seng Business Virtual Assistant.

Frequently Asked Questions 

Hang Seng's B E R I is a virtual assistant, it is an application, making use of Artificial Intelligence and programming, to provide banking information. B E R I is able to provide information in response to simple complete sentence questions about Account Opening, Bank Accounts, Cash Management and Service Channels

Natural Language Processing is a field of Artificial Intelligence, which “teaches” computer to understand human languages, so as to provide the most relevant information in response to your questions. B E R I will become “smarter”, when more people get to talk to B E R I. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely.

You can click the floating icon of B E R I on the bottom right corner of the webpage of Hang Seng Business and Hang Seng Business Mobile Application, read the important notes and start the conversation with B E R I

B E R I is good at interpreting simple complete sentences. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely. B E R I supports Traditional Chinese, Simplified Chinese and English. B E R I can also understand Cantonese (written and verbal), bilingual complete sentences. For example: 有咩account 岩我?

The conversation content and instruction details between the you and the B E R I are retained by the Bank for 12 months.You may retrieve the last 5 conversation history you had with the B E R I after logging into Hang Seng Business e-Banking within 12 months from the conversation date. Every conversation between you and B E R I is assigned with a reference number, and you can also seek our customer service agents’ assistance with the reference number. 

If you would like to retrieve further conversation history held during the past 12 months, the Customer may contact our Customer Service Representatives' hotline at 2198 8000.




  • This Virtual Assistant is an automated service and therefore cannot answer questions specific to your account. All information provided is for reference only and does not constitute any offer for any products or services and is not intended to provide professional investment or other advice.
  • Please do NOT disclose in any conversation any account number, internet username, PIN, password, identity card number or any personal data which may enable your identity to be directly or indirectly ascertained.
  • The use of this Virtual Assistant is subject to the terms set out under the Important Message to Readers and Internet Privacy Policy Statement and the Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance of Hang Seng Bank Limited ("Hang Seng"). By using this Virtual Assistant, you accept and agree to be bound by these terms.
  • The conversation content will be recorded, analyzed and used for this Virtual Assistant's accuracy and quality enhancement. The conversation content will be retained by Hang Seng for 12 months.
  • Data will be processed and stored by Hang Seng and authorised third parties, which may include processing overseas.
  • All products or services mentioned by this Virtual Assistant are subject to the respective terms and conditions. Please refer to our website for further details.
  • By using this Virtual Assistant or by starting a conversation with this Virtual Assistant, it constitutes your acceptance of this Important Notice for "Hang Seng Business Virtual Assistant B E R I" and agree to be bound by it.
  • This conversation will be assigned with a conversation ID, with which you may enquire about the conversation details and request for removal of the same via our Customer Service Hotline.