Online Services

Virtual Assistant B E R I

Talk to B E R I - the Hang Seng Business Virtual Assistant.

Frequently Asked Questions 

Hang Seng's B E R I is a virtual assistant, it is an application, making use of Artificial Intelligence and programming, to provide banking information. B E R I is able to provide information in response to simple complete sentence questions about Account Opening, Bank Accounts, Cash Management and Service Channels

Natural Language Processing is a field of Artificial Intelligence, which “teaches” computer to understand human languages, so as to provide the most relevant information in response to your questions. B E R I will become “smarter”, when more people get to talk to B E R I. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely.

You can click "Chat with B E R I now" button on on the selected pages and Hang Seng Business Mobile Application, and talk to B E R I upon reading the Important Notice.

B E R I is good at interpreting simple complete sentences. Instead of keyword searching function, simple complete sentences can help B E R I interpret your intentions more precisely. B E R I supports Traditional Chinese, Simplified Chinese and English. B E R I can also understand Cantonese (written and verbal), bilingual complete sentences. For example: 有咩account 岩我?

Every conversation between you and B E R I is assigned with a reference number, and you can seek our customer service agents’ assistance with the reference number. If you want to keep the conversation history for reference, you may print the conversation history out when talking to B E R I, or you can talk to B E R I again to acquire the latest information.

  • This Virtual Assistant is an automated service and therefore cannot answer questions specific to your account. All information provided is for reference only and does not constitute any offer for any products or services and is not intended to provide professional investment or other advice.
  • Please do NOT disclose in any conversation any account number, internet username, PIN, password, identity card number or any personal data which may enable your identity to be directly or indirectly ascertained.
  • The use of this Virtual Assistant is subject to the terms set out under the Important Message to Readers and Internet Privacy Policy Statement and the Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance of Hang Seng Bank Limited ("Hang Seng"). By using this Virtual Assistant, you accept and agree to be bound by these terms.
  • The conversation content will be recorded, analyzed and used for this Virtual Assistant's accuracy and quality enhancement. The conversation content will be retained by Hang Seng for 12 months.
  • Data will be processed and stored by Hang Seng and authorised third parties, which may include processing overseas.
  • All products or services mentioned by this Virtual Assistant are subject to the respective terms and conditions. Please refer to our website for further details.
  • By using this Virtual Assistant or by starting a conversation with this Virtual Assistant, it constitutes your acceptance of this Important Notice for "Hang Seng Business Virtual Assistant B E R I" and agree to be bound by it.
  • This conversation will be assigned with a conversation ID, with which you may enquire about the conversation details and request for removal of the same via our Customer Service Hotline.