Frequently Asked Questions
Hang Seng Business Mobile Banking provides a channel that allows customers to access Hang Seng Business e-Banking Services on the move. Simply use the logon credentials that you use for Hang Seng Business e-Banking Services (Username, Password and Security Code generated by the Security Device) via any of the supported-mobile devices. With the enhanced design for mobile devices, you can perform banking transactions anytime and anywhere with your mobile devices smoothly.
All Hang Seng Business e-Banking customers can enjoy the convenience of Hang Seng Business Mobile Banking. No registration is required.
No fee is charged by the Bank for using Hang Seng Business Mobile Banking. Yet, depending on the data service plan with your mobile network service provider, you may incur charges when accessing Hang Seng Business Mobile Banking through internet. For any queries on charges for internet access, please contact your mobile network service provider.
For iPhone equipped with iOS 9.3 above, you can download the free Hang Seng Mobile Application from Apple App Store.
For devices equipped with Android 5.0 or above, you can download the free Hang Seng Mobile Application via Google Play Store.
- Account Overview
- Self-named Fund Transfer among Hang Seng Bank accounts
- Fund transfer to pre-registered accounts (local & overseas banks)
- Foreign Exchange
- Set up new time deposit
- Transaction Authorisation / Amendment / Deletion
Cut-off times for various functions of Hang Seng Business Mobile Banking are the same as those of Hang Seng Business e-Banking.
Hang Seng Business Mobile Banking supports mobile devices running on the following operating systems:
|Handset model||Operating system|
|Apple iPhone or iPad||iOS 9.3 or above|
|Android devices||Android 5.0 or above|
Similar to Hang Seng Business e-Banking, Hang Seng Business Mobile Banking uses the same security measures to protect your interest. They include:
- Username and password
The logon credentials of Hang Seng Business Mobile Banking are identical to those of Hang Seng Business e-Banking.
Before accessing the service, you are required to identify yourself by inserting username and password into the system. The password can be 8 and up to 36 characters long.
- Security Device
Hang Seng Business Mobile Banking also adopts security device as an extra layer of protection. The security device generates a Security Code each time you wish to access your online account and for authorising the submission of some online instructions.
- 128-bit Secure Socket Layer (SSL)
Secure Socket Layer is a powerful security standard widely used to provide protection to data being sent through the internet. It provides a secure environment in which information can be transmitted safely between your browser and the server at the Bank.
- Automatic Logoff
If a banking session done through Hang Seng Business e-Banking is inactive for 20 minutes, it will be terminated automatically to prevent unauthorised access. To re-access the service, you must logon again.
- Pre-defined Limits
Financial transactions done through Hang Seng Business e-Banking can be controlled by pre-defined limits including Portfolio Daily Limits, User Daily Limits and Transaction Limits (where dual authorisation is required).
No, you can only log on to Hang Seng Business e-Banking with PCs computer to change their logon credentials.
No, you must log on to your Hang Seng Business e-Banking via personal computer to register other beneficiary accounts.
This may due to 2 possible reasons:
- You did not select the time deposit function in the initial set-up of Hang Seng Business e-Banking account;
- You did select the time deposit function at initial setup but removed it afterwards.
In order to activate/re-activate the time deposit function, you can simply complete the Hang Seng Business e-Banking amendment form and return to us.