Online Services

Virtual Assistant B E R I

Talk to B E R I - the Hang Seng Business Virtual Assistant.

Scope of Services

B E R I can answer your general enquiries of below banking products and services. You may refer to the examples below.

Account Opening

How to book appointment for business account opening?

What document is required for business account opening?

Who need to attend the business account opening appointment for a limited company?

Bank Account

What kind of account do you offer?

My company address has been changed, how can I update bank record?

Is there any service charge of Integrated Business Account?

Cash Management

What's the quickest way to remit money to China?

What's the handling charge for outward payment?

What are the business hours for submitting autoPay instructions?

Service Channels

Where can I find Hang Seng Business Banking Centres?

I lost my ATM card, what should I do?

How can I apply for e-Banking service?

  • This Virtual Assistant is an automated service and therefore cannot answer questions specific to your account. All information provided is for reference only and does not constitute any offer for any products or services and is not intended to provide professional investment or other advice.
  • Please do NOT disclose in any conversation any account number, internet username, PIN, password, identity card number or any personal data which may enable your identity to be directly or indirectly ascertained.
  • The use of this Virtual Assistant is subject to the terms set out under the Important Message to Readers and Internet Privacy Policy Statement and the Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance of Hang Seng Bank Limited ("Hang Seng"). By using this Virtual Assistant, you accept and agree to be bound by these terms.
  • The conversation content will be recorded, analyzed and used for this Virtual Assistant's accuracy and quality enhancement. The conversation content will be retained by Hang Seng for 12 months.
  • Data will be processed and stored by Hang Seng and authorised third parties, which may include processing overseas.
  • All products or services mentioned by this Virtual Assistant are subject to the respective terms and conditions. Please refer to our website for further details.
  • By using this Virtual Assistant or by starting a conversation with this Virtual Assistant, it constitutes your acceptance of this Important Notice for "Hang Seng Business Virtual Assistant B E R I" and agree to be bound by it.
  • This conversation will be assigned with a conversation ID, with which you may enquire about the conversation details and request for removal of the same via our Customer Service Hotline.