Hang Seng Personal e-Banking

Manage your money with ease

No matter when or where, you can log on to Hang Seng Personal e-Banking via your smartphone or computer to enjoy one-stop online banking services. Register now to manage your finances and enjoy various bank offers at your fingertips. 

Register Personal e-Banking in just 3 steps

Featured services

Service overview


Account services

View account balance, reset card PIN, overseas ATM limit, and more

Foreign exchange

Provides various services including foreign exchange, FX Order Watch and rate alert

Gold trading

Statement Gold and Paper Gold Grain trading

Time Deposit

Place or renew your Hong Kong Dollar / foreign currency time deposits online

e-Statement / e-Advice

View and download e-versions of your statements and advices

Push Notification

Enable push notifications and receive important account updates

Mobile cash withdrawal

Get cash using Hang Seng Mobile App, no ATM card needed

e-Banking account maintenance

Security settings you may need for online banking, update personal particular

FPS registration and transfer

24/7 instant, free local cross-bank transfer and FPS x PromptPay QR payment

Overseas transfer

Worldwide transfer services via secured bank-to-bank networks

Cross-Border View and Transfer

Transfer funds among your self-named accounts in Hang Seng Hong Kong and Hang Seng China

Bill Payment and e-bills

Pay bills with your designated bank account or credit card


Trade securities across multiple markets with your Hang Seng securities account[1]

Investment funds

Comprehensive fund choices to meet your investment needs[2]


Start fund investment with HKD 1[2]

Capital Protected Investment Deposit

A currency-linked investment product with 100% capital protection at maturity, and possibility of enjoying higher potential return[2]

MaxiInterest Investment Deposit

Potential to exchange up to 10 different linked currencies at a more preferable rate than spot rate[2]

Equity Linked Investments

An equity-linked structured product with potential to receive return based on performance of linked equities[2]

FX And Precious Metal Margin Trading

Trade at a leverage ratio up to 15 times. Buy & sell foreign currencies and precious metal with trading spread as low as 6 basis points[2]

FX2 - FX and Precious Metal Trading

Trade as low as HKD 5,000. Buy & sell foreign currencies and precious metal amid market ups and downs to capture investment opportunity[2]

Other investment services

Credit card and spending card overview and management

View card balance, transaction history, credit limit, rewards, etc. and complete card repayment, increase card limit and other major card management features

Credit card application

Existing customers can apply credit card easily with most of their personal information prefilled after logon

Credit card Cash Instalment

Cash out from credit card for your flexible use with ease

Overseas ATM daily withdrawal limit maintenance

Activate the function in advance for cash withdrawal at any overseas ATM

Loans overview

View your loan account and balance

Loans application and servicing

Apply loan (or find suitable product with “Find your solution”), submit documents, enquire application status and accept loan (if applicable)

Mortgage overview

View your mortgage loan account and balance, apply for mortgage terms amendment and early settlement for your mortgage loan

Mortgage application and servicing

Find suitable mortgage product with “Find your solution”; instant valuation, mortgage calculator, quick application form and documents submission

Insurance solutions

Get a quote and apply instantly for travel, life, medical, personal accident and home insurance

Insurance overview

Provide the retirement, wealth and death benefit reference based on your information, check your coverage and manage your policies


View account balance/return, contribution/transaction history, fund performance, e-Statement/e-Advice and change investment allocation

Services available on different platforms may vary, please login to our platforms for details. Read Symbols for different platforms

Featured offers

Service demo


General questions

Please visit our website at www.hangseng.com, select “Logon” on the top right and then click “Register e-Banking” with instructions to be followed. Account Number, Phone PIN / ATM PIN and HKID / Passport / Identification Document number (e.g. Exit/Entry Permit for Travelling to and from Hong Kong and Macau) will be required to complete the activation process.

Please note that if we don't have your mobile number and email address in our record, you can't continue the service registration. Please also keep your mobile number and email address in our bank record accurate and up-to-date, so you can log on smoothly in the future.

Please visit Personal e-Banking log on page, input your username and select "Continue" "Forgot your password?".

You can follow the instruction to reset your password online right away. If there is anything that you cannot provide to complete the online reset process (e.g. forgot the answer to your Security Question), you will be asked to activate the new password by calling our Customer Service Hotline or visit any of our branches after setting it up.

Once you have downloaded Hang Seng Personal Banking mobile app on your mobile device, you can log on and follow verification steps on-screen to activate Mobile Security Key.

Please note that you need to have valid and up-to-date personal information in our records (such as mobile phone number, email address and date of birth) in order to activate the Mobile Security Key. More details

Transfer & Pay

FPS (Faster Payment System) is a real-time payment platform which allows you to transfer fund anytime with your mobile number, email address and FPS identifier. More about FPS

You can log on to Personal e-Banking and select “Transfer & Pay" > "Bills Payment" > "Pay Bills".  Pay now

If you are making payments to merchants under the categories of Banking and Credit Card Services, Brokers, Other Financial Institutions and Sports and Leisure, you are required to register the respective bill account number(s) by submitting the Registration Form, then return it to any branches in person or by mail.

If you are making payments to e-Merchants: you will need a Security Device / Mobile Security Key and you are required to maintain a valid mobile number for receiving SMS alert. That is any local 8-digit mobile number that begins with "4", "5", "6", "7", "8" or "9" or overseas mobile number with country code specified, such as 8613510123456 for a China mobile number.

View Bill Payment Merchant List


Please read our web page about e-Statement / e-Advices services and select "Applicable to e-Statement/e-Advice Service" for details.

Please visit our FAQ page or reach out to our Customer Service Representatives at Customer Service Hotline (852) 2822 0228.
(select preferred language and press 5, 1, 1, 8).

Hang Seng Personal Banking

Manage your wealth anytime with mobile banking

Need more help?

Call us

(General enquiry)
(852) 2822 0228

Call us

(MPF Service)
(852) 2213 2213



  1. Investors should note that all investment involves risks. Prices of securities may go up as well as down and may even become valueless. Investors should not only base on this website alone to make any investment decision, but should read in detail the relevant risk disclosure statements.
  2. The above is a list of the types of investment products and services provided by the Bank for your information, and does not constitute nor is it intended to be construed as any offer, solicitation, or recommendation to deal in any investments. Investors should note that all investments involve risks (including the possibility of loss of the capital invested), prices or values of investments may go up as well as down and past performance is not indicative of future performance. The risk of loss in leveraged foreign exchange and precious metal trading can be substantial. Investors should read the relevant investment product or service’s offering documents and terms and conditions (including the risk disclosures therein) in detail before making any investment decision.

Other point(s) to note

  1. Minimum specifications for the use of Personal e-Banking 
    For desktops 
    • Internet connection
    • Windows 7 Service Pack 1 (SP1) or above
    • Chrome with JavaScript enabled and 128-bit SSL encryption
    For tablets / mobile handsets 
    • You can access Hang Seng Personal e-Banking not only through your desktop but also through popular tablets and mobile handsets.

To borrow or not to borrow? Borrow only if you can repay!