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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
If you have not registered Personal e-Banking yet, please download Hang Seng Mobile, click "Register e-Banking" and then follow instructions to complete the registration, or click here to learn more.
Enjoy the best, simple, and safe way to manage personal finance with Hang Seng Mobile App today!
Enjoy $0 fee on Everyday banking services with Hang Seng Mobile App! For example, with Global Money+, you can enjoy overseas transfers to UK, US, AU, NZ, CA and over 50 designated countries or regions at $0 handling fee.
With exclusive mobile features such as Simple Mode and Mobile Cash Withdrawal, managing personal finance is simple.
Hang Seng Mobile App’s "Settings & Security" helps you manage all your account security settings in one place.
FX involves exchange rate risk. Terms and Conditions apply.
Manage everyday finances in the palm of your hand with our mobile banking app
Making your mobile banking just as simple and easy to use
Make the most of innovation to power your investment opportunity
Online chat offers a brand-new omni-channel customer care experience to answer enquiries
Account services
View your account balance, open or upgrade your account, replace ATM Card and more
Foreign exchange
Provides various services including foreign exchange, FX Order Watch and rate alert
Time Deposit
Place or renew your Hong Kong Dollar / foreign currency time deposits online
e-Banking account maintenance
Activate Security Device, update personal information and change password
Personal e-Banking Security
A series of online security measures to ensure you can bank safely and securely
Cross-Border View and Transfer
Transfer funds among your self-named accounts in Hang Seng Hong Kong and Hang Seng China
Securities
Trade securities across multiple markets with your Hang Seng securities account[1]
Capital Protected Investment Deposit
A currency-linked investment product with 100% capital protection at maturity, and possibility of enjoying higher potential return[2]
MaxiInterest Investment Deposit
Potential to exchange up to 10 different linked currencies at a more preferable rate than spot rate[2]
Equity Linked Investments
An equity-linked structured product with potential to receive return based on performance of linked equities[2]
FX And Precious Metal Margin Trading
Trade at a leverage ratio up to 15 times. Buy & sell foreign currencies and precious metal with trading spread as low as 6 basis points[2]
FX2 - FX and Precious Metal Trading
Trade as low as HKD 5,000. Buy & sell foreign currencies and precious metal amid market ups and downs to capture investment opportunity[2]
Credit card and spending card overview and management
View card balance, transaction history, credit limit, rewards, etc. and complete card repayment, increase card limit and other major card management features
Credit card application
Existing customers can apply credit card easily with most of their personal information prefilled after logon
Overseas ATM daily withdrawal limit maintenance
Activate the function in advance for cash withdrawal at any overseas ATM
Loans overview
View your loan account and balance
Loans application and servicing
Apply loan (or find suitable product with “Find your solution”), submit documents, enquire application status and accept loan (if applicable)
Mortgage overview
View your mortgage loan account and balance, apply for mortgage terms amendment and early settlement for your mortgage loan
Mortgage application and servicing
Find suitable mortgage product with “Find your solution”; instant valuation, mortgage calculator, quick application form and documents submission
Insurance solutions
Get a quote and apply instantly for travel, life, medical, personal accident and home insurance
Insurance overview
Provide the retirement, wealth and death benefit reference based on your information, check your coverage and manage your policies
MPF
View account balance/return, contribution/transaction history, fund performance, e-Statement/e-Advice and change investment allocation
Services available on different platforms may vary, please login to our platforms for details. Read Symbols for different platforms
Manage your wealth anytime with mobile banking
Please visit our website at www.hangseng.com, select “Logon” on the top right and then click “Register e-Banking” with instructions to be followed. Account Number, Phone PIN / ATM PIN and HKID / Passport / Identification Document number (e.g. Exit/Entry Permit for Travelling to and from Hong Kong and Macau) will be required to complete the activation process.
Please note that if we don't have your mobile number and email address in our record, you can't continue the service registration. Please also keep your mobile number and email address in our bank record accurate and up-to-date, so you can log on smoothly in the future.
Please visit Personal e-Banking logon page, input your username and select "Password" / “Security Device" → Forgot your password?"
If you have already set up Security Questions in Personal e-Banking, then you can follow the instruction to reset your password online immediately. Otherwise, you can follow the instruction to set up a new password, and activate it by contacting our Customer Service Hotline at (852) 2822 0228 or visit any of our branches.
Once you have downloaded the Hang Seng Personal Banking mobile app on your mobile device, you can log on and select "Settings" from the menu to activate Mobile Security Key. Please note that you need to have a valid and up-to-date mobile phone number and email address in our records in order to activate the Mobile Security Key. Read details
FPS (Faster Payment System) is a real-time payment platform which allows you to transfer fund anytime with your mobile number, email address and FPS identifier.
Pre-registration is required for payees under Banking and Credit Card Services, Brokers, Other Financial Institutions, and Sports and Leisure. You can submit “Personal e-Banking and Automated Phone Banking Bill Payment Registration / Amendment Form” to our branch or by mail. The form is available at Personal e-Banking by selecting “Customer Services” > “Form Download.”
For other merchants, you can log onto Personal e-Banking and select “Bills and Payments” > “New Payee” to proceed. Mobile Security Key or Security Device is required when conducting bill payments. Besides, you must have maintained a valid mobile number (any local 8-digit mobile number begins with "5", "6", "8" or "9" or overseas mobile number with country / region code specified, (e.g. 8613510123456 for a China mobile number) for receiving SMS alert to perform this type of payments.
Please read our web page about e-Statement / e-Advices services and select "Applicable to e-Statement/e-Advice Service" for details.
Please visit our FAQ page or reach out to our Customer Service Representatives at Customer Service Hotline (852) 2822 0228.
(select preferred language and press 5, 1, 1, 8).
Get 24/7 support from our Virtual Assistant.
(General enquiry)
(852) 2822 0228
(MPF Service)
(852) 2213 2213
To borrow or not to borrow? Borrow only if you can repay!